At BigzPOS, we are committed to protecting your privacy and handling your information responsibly. This Privacy Policy explains how we collect, use, store, and process your information when you use the BigzPOS mobile application, website, and related services, collectively referred to as the “Service.” By using BigzPOS, you agree to the collection and use of information in accordance with this Privacy Policy. BigzPOS may collect certain information required to provide a secure and reliable point-of-sale experience. This may include your name, phone number, email address, business name, login details, and other account-related information used for registration, authentication, secure login, account management, customer support, and important service communications. The BigzPOS app may also request access to location-related permissions where required by your mobile operating system. Location permission may be needed to discover, pair, and connect with nearby Bluetooth thermal printers, barcode scanners, and other supported POS hardware. This permission is used only to enable Bluetooth-related functionality and improve the app experience. BigzPOS does not use location access to track your personal movements. We may collect device and usage information such as device model, operating system version, app version, crash reports, performance data, diagnostic logs, and feature usage information. This information helps us monitor app performance, identify errors, fix bugs, improve security, and enhance the overall user experience. Depending on how you use the Service, BigzPOS may process business and point-of-sale data, including products, inventory records, sales transactions, receipts, invoices, store details, staff permissions, customer records, and related operational information. This data is processed only to provide POS functionality, manage your business operations, generate reports, support offline use, and help you operate your store efficiently. Certain operational data may be stored locally on your device to allow the app to work faster, support offline functionality, remember device connection preferences, and improve the user experience. Locally stored data may remain on your device unless it is cleared, removed, or synced according to the app’s functionality. BigzPOS may use analytics and crash reporting services to understand how the app is used, monitor app health, diagnose issues, and improve future performance. These services may collect technical and usage-related information, such as app activity, crash logs, performance statistics, and device details. This information is used for analytics, app improvement, and reliability purposes. We may use your email address, phone number, or push notifications to send important account notices, security updates, product updates, service announcements, or information related to the BigzPOS app. These communications are intended to keep users informed about important changes, security matters, and app-related improvements. Your information may also be processed for fraud prevention, security, and compliance purposes. This includes protecting user accounts, preventing unauthorized access, detecting suspicious activity, maintaining system integrity, and complying with applicable legal or regulatory obligations. BigzPOS may use third-party services that help us provide, improve, and secure the Service. These services may include Google Play Services, Firebase Analytics, Firebase Crashlytics, hosting providers, notification providers, authentication services, and other technology partners where applicable. These third-party services may collect and process information according to their own privacy policies. We do not sell your personal information. We may share information only when necessary to operate the Service, provide app functionality, improve performance, protect security, comply with legal obligations, respond to lawful requests, or work with trusted service providers who assist us in delivering the BigzPOS platform. We take reasonable technical and organizational measures to protect your information against unauthorized access, misuse, loss, alteration, or disclosure. These measures may include secure authentication, access controls, encrypted communication where applicable, monitoring, and secure storage practices. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security. We retain your information only for as long as necessary to provide the Service, maintain business records, comply with legal obligations, resolve disputes, prevent fraud, and enforce our agreements. You may request deletion of your account or personal information by contacting us at support@bigzpos.com. Some information may be retained where required by law or for legitimate business and security purposes. Depending on your location and applicable law, you may have the right to access, correct, update, or request deletion of your personal information. You may also manage certain app permissions, such as location, Bluetooth, notifications, or storage access, through your device settings. Disabling certain permissions may affect the functionality of the BigzPOS app. BigzPOS is intended for business and professional use and is not directed to children under the age of 13 or the minimum age required by applicable law. We do not knowingly collect personal information from children. If we become aware that personal information has been collected from a child, we will take appropriate steps to delete it. Your information may be processed and stored on servers located in your country or in other countries where our service providers operate. By using BigzPOS, you understand that your information may be transferred, stored, and processed outside your country of residence, subject to appropriate security measures. We may update this Privacy Policy from time to time. Any changes will be posted within the app or on our website with an updated effective date. You are encouraged to review this Privacy Policy periodically. Continued use of the Service after changes are posted means you accept the updated Privacy Policy.